SET Privacy Policy

Global Padel Travel Pte. Ltd. is a company incorporated in Singapore. SET is a curated editorial and travel discovery brand focused on padel clubs, coaches, communities, destinations and luxury travel. Our website publishes independently selected profiles, guides and recommendations and allows visitors to enquire about bespoke padel travel experiences.

Depending on how you interact with us, we may collect the following categories of personal data.

a. Identity and Contact Data

• — Full name;
• — Email address;
• — Telephone or WhatsApp number;

b. Travel Enquiry Data

When you submit or discuss a travel enquiry, we may collect information such as:

• — Proposed travel dates and destinations;
• — Number and identity of travellers;
• — Budget and accommodation preferences;
• — Padel experience and playing level;
• — Preferred activities, interests and itinerary requirements;
• — Communications, requests and feedback relating to the enquiry.

You may also choose to provide dietary, accessibility, health or wellbeing information where it is relevant to your requested trip. We will only use and disclose this information as reasonably necessary to respond to your request and, where appropriate, with your consent. Please avoid sending medical records or other information that is not necessary for your enquiry.

Where you provide personal data about another traveller, you confirm that you are authorised to provide that information and to explain how it will be used.

c. Communications and Marketing Data

We may collect:

• — Your communication preferences;
• — Newsletter subscription status;
• — Records of emails, messages, calls and other correspondence;
• — Your response to marketing communications.

d. Technical and Usage Data

When you use our website, our service providers, or we may collect:

• — IP address;
• — Browser and device information;
• — Operating system;
• — Approximate location inferred from your IP address;
• — Referring pages and URLs;
• — Pages viewed, links selected and time spent on the website;
• — Cookie identifiers and analytics information.

We may collect personal data:

• — Directly from you when you complete a form, contact us by email, telephone or WhatsApp, subscribe to communications or otherwise interact with us;
• — Automatically through cookies, analytics tools and similar technologies;
• — From a travel partner, club, hotel or other organisation where you have asked them to introduce or refer you to us;
• — From publicly available sources, when communicating with professional or business contacts.

We may collect, use or disclose personal data for the following purposes:

• — Responding to enquiries and communicating with you;
• — Introducing or referring you to an appointed travel agency or relevant travel supplier;
• — Coordinating with hotels, padel clubs, coaches, wellness providers and other suppliers;
• — Managing our relationship and correspondence with you;
• — Providing requested newsletters, updates or marketing communications;
• — Improving our website, editorial content and travel services;
• — Analysing website use and campaign performance;
• — Maintaining the security and operation of our systems;
• — Preventing fraud, misuse and unauthorised access;
• — Meeting legal, regulatory, accounting and dispute-resolution requirements;
• — Exercising or defending legal rights.

We do not use personal data to make solely automated decisions that produce legal or similarly significant effects.

We collect, use and disclose personal data with your consent, where consent may reasonably be deemed under the PDPA, or where collection, use or disclosure without consent is permitted or required by law.

We will notify you of the relevant purposes when collecting personal data unless the purpose is already clear from the circumstances.

You may withdraw your consent by contacting us. We will explain any likely consequences of withdrawal and will stop the relevant collection, use or disclosure unless continued processing is permitted or required by law.

Withdrawing consent may prevent us from responding to an enquiry, preparing an itinerary or providing other requested services.

We may disclose personal data where reasonably necessary to:

• — Our appointed travel agency partners;
• — Hotels, resorts, padel clubs, coaches, wellness providers, destination management companies, transport providers, activity operators and other travel suppliers;
• — Website hosting, customer relationship management, form, analytics, email, communications, cloud storage and IT service providers;
• — Professional advisers, including legal, accounting, insurance and compliance advisers;
• — Regulators, courts, government bodies and law enforcement authorities where required;
• — A purchaser, investor or adviser in connection with a proposed business restructuring, investment, sale or transfer.

We use Pipedrive, a customer relationship management provider, to manage and respond to travel enquiries. When you submit a travel enquiry through our website, the details you provide — your contact details and your trip preferences, such as destination, dates, group size, budget and trip ideas — are shared with Pipedrive for this purpose.

Travel suppliers and travel agencies may process your personal data under their own privacy policies and as independent organisations.

We only disclose information that is reasonably necessary for the relevant purpose. We do not sell or rent personal data to third parties.

SET operates within an international travel ecosystem. Personal data may therefore be transferred to or processed in countries outside Singapore, including countries where travel suppliers, travel agencies and technology providers are located.

Where the PDPA applies to an overseas transfer, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under the PDPA. These measures may include contractual protections, appropriate due diligence and recognised data protection arrangements.

We retain personal data only for as long as it is reasonably necessary to:

• — Fulfil the purposes for which it was collected;
• — Manage an enquiry or business relationship;
• — Meet legal, regulatory, tax, accounting or reporting requirements;
• — Resolve disputes or establish, exercise or defend legal claims.

When personal data is no longer required for a business or legal purpose, we will take reasonable steps to delete, anonymise or securely dispose of it. Different retention periods may apply to different categories of information.

We use reasonable technical, administrative and organisational measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss or disposal. These measures may include:

• — Restricted access based on business need;
• — Password and account security controls;
• — Encryption used by our hosting and technology providers;
• — Secure communications and storage systems;
• — Vendor and access reviews;
• — Internal procedures for managing security incidents.

No website, email service or electronic storage system can be guaranteed to be completely secure. Where a data breach is notifiable under applicable law, we will notify the relevant authorities and affected individuals as required.

Our website may use cookies and similar technologies to:

• — Operate essential website functions;
• — Remember preferences;
• — Understand how visitors use the website;
• — Measure traffic and marketing performance;
• — Improve website content and functionality.

We may use third-party analytics and advertising tools, including Google Analytics and tools deployed through Google Tag Manager. You can control cookies through your browser settings and any cookie controls made available on the website. Restricting certain cookies may affect website functionality. Further information may be provided in a separate Cookie Policy or cookie notice.

We may send you editorial updates, destination inspiration, travel information and other SET marketing communications where you have agreed to receive them or where otherwise permitted by law. Marketing consent is not a condition of submitting a travel enquiry.

You may unsubscribe at any time by:

• — Selecting the unsubscribe link in a marketing email;
• — Replying to the relevant message;
• — Contacting us at data@onemoreset.co

We may still send non-marketing communications necessary to respond to an enquiry or manage an existing relationship. Marketing sent by telephone, SMS or similar messaging services will be handled in accordance with applicable consent and Do Not Call requirements.

Subject to the PDPA and any applicable exceptions, you may:

• — Request access to personal data held about you;
• — Request information about how your personal data has been used or disclosed;
• — Request correction of inaccurate or incomplete personal data;
• — Withdraw consent to our continued use or disclosure of personal data;
• — Ask us to delete or anonymise information that is no longer required;
• — Raise a question or complaint about our handling of personal data.

We may need to verify your identity before processing a request. A reasonable fee may be charged for certain access requests where permitted by law, and we will inform you of the fee in advance.

We will respond as soon as reasonably possible. If we cannot respond to an access or correction request within 30 calendar days, we will inform you of the expected response time.

Requests should be sent to our Data Protection Officer at data@onemoreset.co

Our website and travel enquiry services are intended for adults. We do not knowingly collect personal data directly from individuals under 18 without the involvement of a parent or legal guardian. An adult organising family travel may provide limited information about accompanying children where reasonably necessary for the enquiry or itinerary.

Our website may contain links to clubs, hotels, booking platforms, travel providers and other third-party websites. This Privacy Policy applies only to personal data controlled by SET. Third parties are responsible for their own privacy practices, and we recommend reviewing their privacy policies before providing personal data.

We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated date. Where appropriate, significant changes may also be highlighted on the website or communicated directly to individuals affected by the change.

Questions, requests or complaints concerning this Privacy Policy or our handling of personal data should be sent to: